Frequently Asked Questions: Kaspersky VPN

• What is My Kaspersky and why do I need it to use Kaspersky VPN?
• How do I create a My Kaspersky account?
• How do I connect or disconnect a device from My Kaspersky?

• What is Kaspersky VPN Secure Connection?
• How can I start using Kaspersky Unlimited VPN?
• How do I switch a device from the free to the Unlimited version of Kaspersky VPN?
• How do I set up a connection via OpenVPN?
• How does Kaspersky VPN compare to other VPN services?

• How do the different Kaspersky VPN subscriptions work?
• How do I switch a device to the Unlimited version of Kaspersky VPN?
• How do I renew my Kaspersky VPN subscription?
• How do I cancel my VPN subscription?
• How do I disconnect a device from my VPN subscription?
• What happens if I have several subscriptions, and each one is for a different number of devices?

• What is a VPN server?
• How do I select the best server for me?
• How do I set my server region or city to change automatically?

• "Secure connection is temporarily unavailable" error message appears on my device.
• “Kaspersky VPN Secure Connection is already installed” appears on my device.
• Why can't I access a specific website while Kaspersky VPN is enabled?
• There's an error establishing an HTTPS connection with the Kaspersky server.
• Launching Kaspersky VPN disables the Wi-Fi on my HP device. How do I fix this?

• Hardware and software requirements
• How to install Kaspersky VPN
• How to uninstall Kaspersky VPN
• How do I upgrade from a previous version of Kaspersky VPN?
• Where do I enter my activation code?

• How do I activate my VPN connection?
• How do I select a VPN server?
• My VPN connection dropped, how can I still protect my data?
• How do I configure my VPN settings for specific WiFi networks?
• How do I set up Split Tunneling?

• What happens to my data?

For all devices

Internet connection required

Windows®-based desktops and laptops

150 MB free space on the hard drive
Microsoft Windows 11¹ Home / Pro / Enterprise²
Microsoft Windows 10¹ Home / Pro / Enterprise
Microsoft Windows 8 & 8.1 / Pro / Enterprise / 8.1 update
Microsoft Windows 7 Starter / Home Basic / Home Premium / Professional / Ultimate — SP1 or higher
Processor: 1 GHz or higher, x86 or x64
Memory (RAM): 1 GB (32-bit) or 2 GB (64-bit)

Windows-based tablets (system with an Intel® processor)
Microsoft Windows 11¹ Home / Pro / Enterprise²
Microsoft Windows 10¹ Home / Pro / Enterprise
Microsoft Windows 8 & 8.1 / Pro (64-bit)
Minimum screen resolution: 1024 x 600

Mac® desktops and laptops
macOS® 13 – 14²
320 MB free space on the hard drive
Memory (RAM): 1 GB

Android smartphones and tablets
Android™ 10 - 14
150 MB of free space
Minimum screen resolution: 800x480
System with an Intel® Atom x86 processor, ARMv7 platforms or higher

iPhone and iPad
iOS® 17
150MB of free space

If you’ve installed Kaspersky Internet Security and Kaspersky VPN on your mobile devices, you can transfer the VPN functionality to your Kaspersky Internet Security app. In this case, VPN will only be available through Kaspersky Internet Security. However, you can transfer VPN functionality back following our guide.

Please note we do not support the beta versions/previews of new operating systems. Only final, officially released operating systems are supported by the product.

¹If you’re using Windows 11/10, you might need to download & install all available patches for your Kaspersky security software. Product is not intended to operate on Windows 11/10 Mobile/S/Education/IoT Core editions

²Product functionality may currently be limited on certain devices and operating systems. Please visit https://support.kaspersky.com/KSDE/Mac2.11/en-US/166932.htm for more details.

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